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Customer
Care Policy
York Wheels have a customer-oriented service
which aims to put the
customer first by
- Providing
the highest standard of service possible within
the resources available.
- Providing
services that are appropriate and responsive to
customers' needs at the local level.
- Ensuring
that there are sufficient staff and volunteers to
provide an efficient and effective customer service.
- Setting,
monitoring and reviewing service standards in consultation
with customers.
- Publishing
details of the service standards and making these
available to customers.
- Having
a formal and confidential system for seeking and
monitoring customers' views of services, such as
satisfaction surveys and customer comment cards.
- Providing
services that are accountable to customers and take
their views into account in reviewing and developing
services.
- Reporting
customers' views to Trustees
- Ensuring
that matters personal to customers are never discussed
as discretion and loyalty contribute greatly to
the happy working relationships between staff, volunteers
and customers.
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